A French service that replaces traditional bus routes in rural and suburban areas with a peer-to-peer (C2C) carpooling network, serving as a modern public transit alternative.

The existing customer support setup lacked a unified, real-time view of incoming passenger requests. As the service grew, these fragmented tools became non-scalable and created operational bottlenecks for the support team. The new solution must help the team resolve user issues faster, without increasing the number of support agents

A real-time overview of all active trips, enabling support managers to take immediate action when needed.

Detailed view for support managers to track, analyze, and manage specific trip details and user requests

An interactive map view displaying all passengers, drivers, and stations in real time.